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Repairs: Dealer or Mechanic?

Q. Where should I take my car for repairs?
A.
You can take it to a car dealer, which warranty terms may require. Other choices
include an independent garage, a franchise operation specializing in specific repairs, or
repairing it yourself. Each option has its advantages and disadvantages.

Q. What if I choose a dealer?
A.
Dealers may charge more. However, they are more familiar with your make of car than
other repair shops, and may have new and better equipment to service your car.
Manufacturers want to ensure that dealerships run quality repair operations, so they invest
in training mechanics.

Q. What if I bring my car to a service station?
A.
This is a good option for non-warranty work if the mechanics have adequate training
and test equipment. Parts might cost more, but labor might be less expensive than dealer
repairs. If you often use the service station, the mechanics get to know your car. Then they
might spot potential problems early.

Q. What about the highly advertised repair chains?
A.
Specialty shops may repair one part of a car, such as brakes or mufflers. Or, they may
advertise complete car care services. Sheer size and volume means lower costs than
dealers and independent mechanics. If you know what repairs your car needs, franchise
shops can be a good deal.

Mechanic Qualifications
To help determine whether a mechanic is qualified, ask if the National Institute of
Automotive Service Excellence (NIASE) has certified the mechanic. A certified mechanic
has taken one or more written tests in areas such as engine repair and electrical systems.
The NIASE certifies a mechanic who passes all the tested areas as a General Automobile
Mechanic.
Of course, certification is not everything. Often, you can discover the best mechanics from
friends' recommendations and word of mouth.

 

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