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AMERICAN SUZUKI
MOTOR CORPORATION
http://www.suzukiauto.com
Suzuki Worldwide
http://www.suzuki.com
| FAQs |
Maintenance schedules: |
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Auto Factory Warranty:
| Basic
Warranty |
Powertrain
Warranty |
Corrosion
Warranty |
Roadside
Assistance |
| Years
/ Miles |
Years
/ Miles |
Years
/ Miles |
Years
/ Miles |
| 3 /36,000 |
5 / 60,000 |
5 / Unlimited |
3 / 36,000 * |
America’s #1 Warranty *
- A fully transferable, zero-dollar deductible 100,000-mile/7-year powertrain
limited warranty on all new vehicles sold after August 1, 2002.
* Buy any new 2002/2003 Suzuki on or after August 1, 2002, and receive
a fully transferable, $0 deductible 100,000-mile/ 7-year powertrain limited
warranty backed by American Suzuki Motor Corporation. No charge for parts
or labor for a defect in materials or workmanship. Does not cover normal
wear and tear, maintenance or improper use. For complete details, see
our warranty at a dealer near you.
Duration - Suzuki’s powertrain limited warranty covers 100,000
miles or 7 years, whichever comes first.
Transferable - The powertrain warranty can be transferred from owner
to owner, adding value at the time of resale or trade-in.
Deductible - There is no deductible, so Suzuki owners won’t have
an out-of-pocket expense.
Suzuki's New Vehicle Limited Warranty
The Limited Warranty covers all components of the vehicles as supplied
by Suzuki for 36 months or 36,000 miles, whichever comes first. The battery
is covered for 24,000 miles. There is no deductible. Any repairs to correct
defects in materials will be made with no charge for parts or labor. Should
original body sheet metal panels develop perforation due to corrosion,
they're covered for 36 months, with no limit on mileage. Tires are covered
by a separate warranty from the tire manufacturer.
Roadside Assistance Program
All new Suzuki vehicles are covered during the 36,000-mile/3-year new
vehicle limited warranty period. Roadside Assistance is available 24 hours
a day, 365 days a year, in the U.S. and Canada.
Available services include tire changes, jumpstarts, lockout service,
mechanical repairs, and towing to the nearest Suzuki dealer or authorized
service center.
Courtesy Vehicle Program
If a Suzuki vehicle is rendered inoperable, unsafe or illegal to operate
and requires an overnight repair during the 36,000-mile/3-year new vehicle
limited warranty period, your Suzuki dealer will provide a courtesy rental
vehicle for up to five days through Enterprise Rent-A-Car.
Customer Service
Q: How do I reach Suzuki's customer service?
A: Dial the toll-free # 800-934-0934
Roadside Assistance
Q: Does Suzuki have a roadside assistance program?
A: Yes
Q: How does the program work?
A: Suzuki has a no cost Roadside Assistance Program for customers who
have purchased a brand new Suzuki vehicle after September 1, 2001. You
can take advantage of the program throughout the 3-year/36,000-mile warranty
of your new Suzuki vehicle. If your vehicle is rendered inoperable, we
will tow it to your nearest Suzuki dealership. If your battery is dead,
we will jumpstart your battery. If you're locked out of your vehicle,
we will unlock your door. If you have a flat tire, we will change it.
If you run out of gas, we will bring you gas. Finally, we will answer
all of your questions, arrange for alternate transportation, book a hotel
or a motel for you, locate the nearest ATM and contact family members
or associates in the event of a delay.
Loaner Car Program
Q: Does Suzuki have a loaner car program?
A: Yes
Q: How does the program work?
A: The Warranty Repair Courtesy Vehicle Program is administered through
your Suzuki dealer and Enterprise Rent-A-Car. If your Suzuki vehicle is
rendered inoperable, unsafe or illegal to operate, and is required to
stay overnight at a Suzuki dealer to complete a warranty repair during
the 36-month/36,000-mile new vehicle warranty period, your Suzuki dealer
will provide a courtesy rental vehicle through Enterprise Rent-A-Car.
This coverage for a warranty-related repair is limited to a maximum of
five days when parts and labor are required and a maximum of three days
on labor only repairs at a maximum of $30.00 per day and does not include
additional insurance coverage or fuel used. Driver must meet rental requirements
imposed by Enterprise Rent-A-Car.
New Car Warranty
Q: What does the new car limited warranty cover?
A: Suzuki provides this warranty for new vehicles. This warranty covers
all parts of the vehicle as supplied by Suzuki. All basic components are
covered under the 3-year/36,000-mile warranty period. Wear and tear components;
i.e., clutch and brakes are not covered under the limited warranty. The
following items are covered: original body sheet metal panels of the vehicle
that develop perforation due to corrosion; soft tops are covered for 24
months or 24,000 miles, whichever comes first; and, batteries are covered
for 24 months or 24,000 miles, whichever comes first
Q: How do I transfer my warranty?
A: The Suzuki Limited Warranty remains with the vehicle. In the back of
the New Vehicle Warranty Information booklet, you will find a Change of
Address or Ownership Card. Or, you may call our Customer Relations Dept.
at (800) 934-0934 to obtain a Change of Address or Ownership Card.
Parts and Service
Q: I am a Suzuki owner. Who should I contact when my vehicle needs service?
A: If your vehicle is in need of service, please contact your local Suzuki
dealer. Your nearest dealer can be found by using the dealer locator feature
of the Suzuki website.
Q: Where can I buy certified Suzuki parts?
A: For certified Suzuki parts, please contact your local Suzuki dealer.
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